I'm not a customer yet
Questions before you order
Chat with our sales team, call one of our phone lines, or send us a message and we'll reply by e-mail.
Chat: Monday to Sunday, 09:00–17:00 UK
Support
Support for you, around the clock
Our reseller support team works 24/7/365. Technical tickets get an answer within 60 minutes.
What do you need help with?
Pick your situation and we'll point you to the fastest way to get it sorted.
Something isn't working
Technical problems
Open a ticket from the billing area with "Submit a Ticket". Include the cPanel username or domain and what you see.
Answered within 60 minutes, 24/7/365
A billing question
Invoices and payments
Open a ticket from the billing area, or write to our billing department.
Sales and billing tickets: within 12 to 24 hours
Moving my accounts
Free account migration
Once your new account is active, open a ticket and share the access details for your current host. Our technicians move the accounts for you.
Up to 10 accounts free (1 on Nano)
My site seems down
Check for a known issue first
The status page shows any ongoing server or network issue. If nothing is listed, open a ticket and we'll look into it.
Live server and network status
Report abuse
Abuse and copyright complaints
Send the details, including the affected domain or IP, to our abuse team.
Handled by the abuse team
All the ways to reach us
How to open a support ticket
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1
Log in
Sign in to the ResellersPanel billing area with your account details.
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2
Submit a Ticket
On the billing area home page, click "Submit a Ticket".
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3
Describe the issue
Pick the department, add the cPanel username or domain, and send.
Phone numbers
Monday to Friday, 09:00–17:00 UK time
Who supports your clients?
You do, and we support you. As a reseller you are the first point of contact for your own clients, which keeps your brand in front of them. When something needs our help on the server side, open a ticket and we'll take it from there.
Get a faster answer
- Open a ticket from the billing area rather than writing by e-mail.
- Include the cPanel username or domain the problem is about.
- Tell us what you expected to happen and what you see instead, with any error messages.
Frequently asked questions
How do I open a support ticket?
Log in to the billing area and click "Submit a Ticket". Pick the department, describe the issue and send.
How fast will you reply?
Technical tickets are answered within 60 minutes, 24 hours a day, 7 days a week. Sales tickets are answered within 12 to 24 hours.
Will you talk to my clients directly?
No. You support your own clients, and our team supports you. This keeps your business name, not ours, in front of your clients.
Can I call for technical help?
Our phone lines are open Monday to Friday, 09:00–17:00 UK time. For technical issues a ticket is usually faster, because the team can look into your account straight away.